This article will provide answers to some frequently asked questions about our Agenda and Meeting Management Select solution.
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- Why am I unable to access an Agenda Item?
- Why am I unable to edit or delete an Item or Agenda?
- Why is my Event, Agenda, or Packet not showing up on the Public Portal?
- Why does my text run off the page on an Agenda or Item Report?
- Why does my text appear in the wrong font on an Agenda or Item Report?
- Why is there a large amount of empty space toward the bottom of my Minutes page?
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Can I make changes to a video or other recording in CivicPlus Media after it has been uploaded?
Why am I unable to access an Agenda Item?
In most cases, you will be unable to access an Agenda Item because you do not have access to the department in which the item is categorized.
An administrator is able to edit user access to allow users to view items from additional departments, if necessary. The item might also be categorized by the incorrect department.
For instructions on how to change permissions, please visit our Edit User Access article.
Why am I unable to edit or delete an Item or Agenda?
Most likely, you cannot edit or delete an Item or Agenda because the item or agenda is locked.
To prevent this from happening, you will want to:
- Ensure the agenda/packet is unlocked. For more information, please visit our Lock and Unlock an Agenda article.
- Ensure the item is unlocked. Please visit our Lock and Unlock an Item article for instructions.
Why is my Event, Agenda, or Packet not showing up on the Public Portal?
An Event, Agenda, or Packet will not show on the Public Portal most likely because the object in question is not published.
There are two things you will want to do in this situation:
- Ensure that the Event is published. For instructions on how to publish an event, view our Publish an Event to the Public Portal article.
- For Agendas and Packets, ensure they are published also. See the Publish Files to the Public Portal article for more information.
Why does my text run off the page on an Agenda or Item Report?
In many cases, wide tables that have been pasted in with set widths will cause text run-off due to them stretching off the screen.
To avoid table text run-off, we suggest that you make sure the table width is set to 100%. You can do this by switching to Code View in your Table Wizard and ensuring that Table Style is set to 100%
<table style="width: 100%;">
If it doesn't, edit the code to show a table width of 100% (or desired width).
If this does not work, contact Support for additional assistance.
Why does my text appear in the wrong font on an Agenda or Item Report?
In many cases, text will appear in the wrong font because you have pasted in existing formatting from a different source.
To prevent this from happening, we recommend that you always use the Convert to Plain Text option in your Text Formatting tools.
For more information, please view our Cut and Paste Text article.
Why is there a large amount of empty space toward the bottom of my Minutes page?
Due to the way our system compiles Agendas and Minutes, Item Names and Discussion fields will not break across a new page. Instead, if the whole field cannot fit into the given area, it is placed on a new page. This occurs most often in Minutes sections with large amounts of text in the Discussion field.
To remove the space toward the bottom of a page, download the item, make edits, and then upload the updated document.
Can I make changes to a video or other recording in CivicPlus Media after it has been uploaded?
Yes, you can make changes to media that has been generated by or uploaded using CivicPlus Media after it is saved in the system. To do so, you will want to download the event media from the system, make the desired changes using the editing software of your choice outside of the system, and then upload your media again.
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