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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View Meeting Media in the Public Portal

  • Updated:

This article will show you how to view and download meeting media in the Public Portal.

 

 

Instructions

  1. Navigate to your municipality's Public Portal
    An example Public Portal homepage.
    Note: The layout and display of your municipality's Public Portal will depend on the customizations that have been implemented.
  2. Navigate to the desired event
    An example meeting in the Events List.
  3. Click the Meeting Media tab
    The Meeting Files tab.
  4. Click the Play button (triangle icon) in the center of the media player to start playing the meeting media
    A large gray Play button.
  5. Use the media player controls at the bottom of the viewing window to manage your media viewing experience
    The media player controls.
    • Play button (triangle icon): Start playing the meeting media
    • Pause button (two vertical lines icon; not pictured): Temporarily stop the meeting media from playing
    • Rewind 10 Seconds button (left arrow and 10 icon): Rewind the meeting media 10 seconds from its current position
    • Volume button (speaker icon): Click the Volume icon to mute the meeting media, or hover over the Volume button and click and drag the slider up or down to raise or lower the current volume
    • Current Time display: See how much of the video has been played compared to its total run time
    • Downloads button (down arrow and horizontal line icon): Click the Downloads icon to view the files that can be downloaded for this media, if applicable; clicking the name of a file in the Downloads popup will download the file to your device

      Notes:

      • Downloads may not be available for all media. If downloads are not available, the Downloads icon will not be displayed.

      • Click the X icon in the top-right corner of the Downloads popup to close the popup.
        The gray Close button in the top-right corner of the Downloads popup.
    • CC (Closed Captioning) button: Click the Closed Captioning icon to view the Closed Captioning options for the media, if applicable; clicking a caption option in the Closed Captioning popup will make that selection active

      Notes:

      • Closed Captioning may not be available for all media. If captions are not available, the Closed Captions icon will not be displayed.

      • Click the X icon in the top-right corner of the Closed Captioning popup to close the popup.
        The gray Close button in the top-right corner of the Closed Captioning popup.
    • Full Screen button (two diagonal arrows icon): Click the Full Screen button to toggle the media player to a full-screen display
      Note: Once you have entered the Full Screen, you can click the Exit Full Screen button to return the media player to its previous size.
      The Exit Full Screen button in the lower-right corner of the screen when viewing the media player in Full Screen mode.
    • Seek bar (horizontal bar): Click and drag the seek handle (circle icon) to the left or right on the seek bar to manually move backward or forward within the video
  6. Click a section or item within the Timestamps sidebar to jump to that part of the media, if applicable
    An example item in the Timestamps sidebar.
    Note: Timestamps may not be available for all media. If timestamps are unavailable, times will not be displayed to the right of the section and item names.
  7. When the meeting media has ended, you can click the Replay button in the center of the media player to restart the playback if desired
    A large gray Replay button.

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