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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Manage Global Email Notification Settings

  • Updated:

Agenda and Meeting Management Select users can be opted into or out of global email notifications by their administrators. If a system email notification has been enabled globally, all users will be opted into receiving it by default. However, if a system email notification has been enabled with the User Preference option toggled on, individual users can choose whether they receive the notification.

The Email Notifications section on the Email Settings page.

 

There are 3 setting combinations for each email notification:

  • Global Account Setting On + User Preference On: The email notification is active in your system. Users can choose to turn the notification on or off on an individual basis.
  • Global Account Setting On + User Preference Off: The email notification is active in your system. All users within the system will receive the notification if it applies to them.
  • Global Account Setting Off + User Preference Off: The email notification is inactive in your system. No users will receive the notification.

 

This article will show how to enable or disable global email notifications and the User Preference option. For a complete list of notifications, see our Email Notifications Master List.

 

Important Notes

  • CivicPlus does not recommend specific notifications, since notification preferences are subjective.
  • If you toggle a User Preference from off to on, that will reset the preference for everyone and turn it on for all users.
  • There is no way to impact email notifications for specific users; they must log in to manage their User Preferences.
  • The notifications enabled or disabled within the Board Portal and Public Portal do not have a User Preference toggle.

 

Instructions

 

  1. Sign in to the system if you have not already
  2. Navigate to the User Menu, then select the Settings option
    The User Menu with the Settings option highlighted.
  3. Click the Meetings tile
    The Meetings tile with a briefcase icon on the Site Settings page.
  4. Click the Email Settings tile
    The Email Settings tile with an envelope and letter icon on the Meetings Settings page.
  5. In the Email Notifications section at the top of the page, toggle the Global Account Setting to the right of each email notification as desired
    An example Global Account Setting toggle in the on position.
    • On (toggle appears green and white): Enable the email notification for all users
    • Off (toggle appears gray and white): Disable the email notification for all users
    Note: For a complete list of Global Account Setting notifications, see our Email Notifications Master List.
  6. Toggle the User Preference setting to the right of each email notification with the Global Account Setting toggled "on" as desired
    An example User Preference toggle in the on position.
    • On (toggle appears green and white): Allow users to manually opt in or out of receiving the email notification
    • Off (toggle appears gray and white): Remove users' ability to manually opt out of receiving the enabled email notification
    Notes:
    • An email notification's Global Account Setting must be toggled on to make changes to its User Preference toggle.
    • The notifications enabled or disabled within the Board Portal and Public Portal do not have a User Preference toggle.
    • For a list of the email notifications with a User Preference toggle, see our Email Notifications Master List.
  7. Click the Save Changes button to save all email settings
    A green, rectangular Save Changes button below the User Menu icon.
  8. The global email notification settings have been updated

 

Resources

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