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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Whitelisting Emails

  • Updated:

The CivicPlus Technical Support Team utilizes a third-party management system from Zendesk to track support tickets. To ensure that you receive our support ticket notifications and responses to your inquiries in a timely manner, we ask that you whitelist the domain address civicclerk@civicplus.help in your email accounts, spam filters, and accepted domain rules within your mail management system and network. Please contact our Support Team if you or your IT (Information Technology) staff have any questions or concerns about this request.

 

Whitelisting

A whitelist is a list of email addresses that email-blocking programs will allow messages to be received from. This includes spam filters and other firewalls in your network. Sometimes email addresses with company domains will be marked as spam. The following instructions will ensure that you are receiving response emails from our support staff.

 

Instructions for Outlook

  1. Sign in to your Outlook account
  2. Add civicclerk@civicplus.help to your contacts
    1. Under the Home tab, select Address Book
      The Microsoft Outlook Home tab with the Address Book tool highlighted.
    2. Navigate to the File menu, then select the New Entry option
      The Address Book File menu with the New Entry option highlighted.
    3. Click the New Contact option, then click the OK button
      The New Entry window with the New Contact option and Okay button.
    4. Fill in the information fields
      The new entry information fields.
      Note: The Full Name and Email fields are required.
    5. Click the Save and Close button
      The Save and Close button.
  3. Add civicclerk@civicplus.help to your Safe Senders list
    1. On the Home tab, click the Block button and select Junk Email Options in the dropdown list
      The Block menu button with the Junk Email Options option highlighted.
    2. Navigate to the Safe Senders tab, then click the Add button
      The Safe Senders tab and Add button.
    3. Type or paste civicclerk@civicplus.help into the text box and click the OK button
      The Add Address Or Domain window with the email text box and Okay button highlighted.
    4. Click the OK button to add the email address
      The Safe Search tab and Okay button.

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