Whitelisting Emails

The CivicPlus Technical Support Team utilizes a third-party management system from Zendesk to track support tickets. To ensure that you receive our support ticket notifications and responses to your inquiries in a timely manner, we ask that you whitelist the domain address civicclerk@civicplus.help in your email accounts, spam filters, and accepted domain rules within your mail management system and network. Please contact our Support Team if you or your IT (Information Technology) staff have any questions or concerns about this request.

Whitelisting

A whitelist is a list of email addresses that email-blocking programs will allow messages to be received from. This includes spam filters and other firewalls in your network. Sometimes email addresses with company domains will be marked as spam. The following instructions will ensure that you are receiving response emails from our support staff.

Instructions for Outlook

1. Sign in to your Outlook account
2. Add civicclerk@civicplus.help to your contacts
   1. Under the Home tab, select Address Book
      
   2. Navigate to the File menu, then select the New Entry option
      
   3. Click the New Contact option, then click the OK button
      
   4. Fill in the information fields
      
      
      Note: The Full Name and Email fields are required.
   5. Click the Save and Close button
      
3. Add civicclerk@civicplus.help to your Safe Senders list
   1. On the Home tab, click the Block button and select Junk Email Options in the dropdown list
      
   2. Navigate to the Safe Senders tab, then click the Add button
      
   3. Type or paste civicclerk@civicplus.help into the text box and click the OK button
      
   4. Click the OK button to add the email address