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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change a Password for Another User

  • Updated:

Administrators can no longer change the passwords of other users. However, users with Administrator status can send emails prompting users to reset their own passwords. This article will show you how to prompt users to change their passwords as an Administrator.

 

Important Notes

  • You must be an administrator to prompt users to change their passwords.
  • Administrators can only reset another user's password from the User Settings page if they have already verified their account and completed the initial setup. If verification and setup are not yet complete, the user will need to request a password reset for themselves using the password reset link on the login page after they enter their email address.

 

 

Instructions

  1. Sign in to your solution if you have not already
  2. Navigate to the User Menu, then select the Settings option
    The User Menu with the Settings option highlighted.
  3. Click the User and Global Settings tile
    The User and Global Settings tile.
  4. Click the Users tile
    The Users tile with a person icon.
  5. Click the Edit tool (purple pencil icon) to the right of the name of the user with the password that needs to be changed
    The Edit tool to the right of an example user.
  6. Click the Reset Password button to send an email to the user prompting them to reset their password
    The red, rectangular Reset Password button below the User's 'My Avatar' image field.
  7. Click the OK button on the popup that appears when your request has been successfully submitted
    The square, green OK button on the request popup.
  8. The user will receive an email with further instructions and will need to reset their password before their next login

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