This article will show you how to view your own Support Tickets. This includes a comprehensive history of My Requests, Requests I'm CC'd on, Community Posts and comments, and sections and articles that you are Following.
Navigation Instructions
- On the Help Center Homepage, click Profile Name > My Activities
- View your Activities
Requests
- My requests: View your submitted requests
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
- Filter by Status type
- Open: The request is being worked on by Support
- Awaiting your reply: Support needs more information from you
- Solved: The request has been solved and closed by Support
- Filter by Status type
- Use the Search requests function to search by keyword or ticket ID
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
- Requests I'm CC'd on: View requests that you are copied on
- View the Id, Subject, Time of Creation, Last Activity,and Status for each ticket/request
- Status types include:
- Open: The request is being worked on by Support
- Awaiting your reply: Support needs more information from you
- Solved: The request has been solved and closed by Support
- Status types include:
- Use the Search requests function to search by keyword or ticket ID
- View the Id, Subject, Time of Creation, Last Activity,and Status for each ticket/request
Contributions
- Posts: View your own posts in the Community
- View Title, Type, Vote sum, Last Activity, and date of Creation
- View Title, Type, Vote sum, Last Activity, and date of Creation
- Community Comments: View your own comments in Community Posts
- View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
- View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
- Article Comments: View your own comments in Articles
- View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
Following
View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), Following status (new articles and/or comments), and click Unfollow to unfollow the section/article.
Comments
Let us know what was helpful or not helpful about the article.2 comments
Really didn't help but I'll try again.
Hi Donald,
If you're still having trouble viewing your support requests and community contributions, it may be helpful to reach out to our technical support specialists. They'll be able to help you determine, for example, if something happened to your support tickets, or if things just aren't loading correctly. You can use the live chat to talk directly to a specialist or reach out to civicclerk@civicplus.help.
Thanks for reaching out!
Your Help Center Team
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