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View Your Support Tickets

  • Updated:

This article will show you how to view your Support tickets. This includes a comprehensive history of My Requests, Requests I'm CC'd (Carbon Copied) on, Community Posts and Comments, and sections and articles that you are Following.

 

 

Important Note

This feature will only show your Support tickets and activity for Agenda and Meeting Management Select (formerly CivicClerk). If you have another product with CivicPlus, you will need to access that product's Help Center to see any tickets or activity for a different product.

 

Instructions

  1. Navigate to the Agenda and Meeting Management Select Help Center, then click the Sign in button to sign in to your Help Center account
    The Agenda and Meeting Management Select Help Center homepage sign in link.
  2. Navigate to the profile icon, then click the My Activities option
    The Help Center profile icon and dropdown menu with the My Activities option highlighted.
  3. View your activities

 

Tickets

  • My Tickets: View your submitted requests
    The My Tickets tab under the Tickets tab.
    • View the ID (identification number), Subject, Time of Creation, Last Activity, and Status for each ticket
      • Filter by Status type
        The Status dropdown list on the My Tickets tab.
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
    • Use the Search tickets function to search by keyword or ticket ID
  • Tickets I'm CC'd (Carbon Copied) on: View tickets that you are carbon copied on
    The Tickets I'm Carbon Copied On tab under the Tickets tab.
    • View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket
      • Status types include:
        The Status dropdown list on the Tickets I'm Carbon Copied On tab.
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
    • Use the Search tickets function to search by keyword or ticket ID

 

Contributions

  • Posts: View your posts in the Community
    The Posts tab under the Contributions Tab.
    • View the Title, Type, Vote sum, Last Activity, and Created date of your community posts
  • Community Comments: View your comments on Community Posts
    The Community Comments tab under the Contributions tab.
    • View the Title, Type, Vote sum, Last activity, and Created date of your community comments
  • Article Comments: View your comments on Articles
    The Article Comments tab under the Contributions tab.
    • View the Title, Type, Vote Sum, Last Activity, and Created date of your article comments

 

Following

View the sections and articles that you are following. 
The Following tab.

 

View the Title of the section or article, Type (Section or Article), or Following status (new articles and/or comments). You can click Unfollow to unfollow the section/article.

 

Resources

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