This article will show you how to use Closed Captioning Services on Events.

There are four ways to use Closed Captioning Services:

• No Closed Captioning Services Requested: Do not use Closed Captioning
• Request Live Closed Captioning: Use Closed Captioning on a Live Event
• Request Transcriptionist Closed Captioning: A real transcriptionist will perform captioning
  
  Note: This option results in higher accuracy, but will have a longer turn-around time. It may take up to 4 business days to receive the Closed Captioning, depending on the length of the meeting.
• Request Machine Closed Captioning: An automated process that adds closed captioning
  
  Note: This option results in slightly lower accuracy, but will have a short turn-around time. Generally, you will receive Closed Captions within double the length of the meeting. For example, if your meeting is 2 hours, you will receive Closed Captioning within 4 hours of processing. Contact Support if the transcription is taking a couple of days.

For Request Transcriptionist and Request Machine Closed Captioning, there are two ways to apply Closed Captioning:

• Prerecorded Media: If you already have media within your event, Closed Captioning will start processing as soon as you click Save
• No Recorded Media: If you have not yet recorded your event, Closed Captioning will start processing as soon as you upload Media into your event

Important Note

• If closed captioning services are selected, CivicPlus automatically bills every month for any services rendered the previous month.

Instructions

1. Navigate to Events 
   
2. Select your desired Event
   
3. Click on View: Event Details and select Event Media from the drop-down list
   
4. If closed captioning services are active, click the CC Services button
   
   
   Note: If you wish to activate closed captioning services, you can do this by selecting it as an Add-On.
5. Choose an option
   
   
   • Machine CC: An automated process that adds closed captioning
   • Transcriptionist CC: A real transcriptionist will perform captioning
   • Live CC: Use Closed Captioning on a Live Event
   • No CC: Do not use Closed Captioning
6. Click Save Changes
   
   
   Warning: When media is added to this event, we will automatically request Machine Closed Captioning. This setting can be changed before any media is added. *Fees may apply.
   

    

   Note: If a media file already exists, Closed Caption Info will have the status In Progress; status will be Requested if no media file exists