CivicPlus requires a hardware or software encoder that is capable of generating an authenticated Real-Time Messaging Protocol (RTMP) stream for video services. If you use multiple video sources, the encoder needs to support this functionality or a video scaler will also need to be used in the hardware chain. We also recommend that the encoder be capable of creating a local recording of the video as a backup, in case there are any network interruptions.
CivicPlus team members will provide customers with the configuration settings necessary for their encoder, as well as Internet Protocol (IP) and port information for their firewall. We will test to ensure an accurate setup has been completed and verify stream quality. However, we cannot troubleshoot error messages displayed by the encoder or video equipment. Those errors should be reported to your Information Technology (IT) department, local Audio-Visual (AV) provider, or hardware manufacturer.
CivicPlus does not formally endorse or require the purchase or use of a specific encoder; however, many CivicPlus customers find success using the following encoders:
- Open Broadcaster Software (OBS): A free and open-source software for video recording and live streaming
- Matrox Monarch™ High Definition (HD)
- Extron Symmetric Multiprocessing (SMP)