Set Captioning and Transcription Services on Event Templates

This article will show you how to set Closed Captioning (CC) and Transcription services on Event Templates.

There are four ways to use Closed Captioning services:

• Machine Closed Captioning: An automated process that adds closed captioning
  • Machine Closed Captioning results in slightly lower accuracy, but will have a short turn-around time. Generally, you will receive Closed Captions within double the length of the meeting. For example, if your meeting is 2 hours, you will receive Closed Captioning within 4 hours of processing. Contact Support if the transcription is taking a couple of days.
• Human Closed Captioning: A real transcriptionist will perform captioning
  • Human Closed Captioning results in higher accuracy, but will have a longer turn-around time. It may take up to 4 business days to receive the Closed Captioning, depending on the length of the meeting.
• Live Closed Captioning: Use Closed Captioning on a Live Event
• No Closed Captioning Services Requested: Do not use Closed Captioning

For Machine Closed Captioning and Human Closed Captioning, there are two ways to apply Closed Captioning:

• Pre-Recorded Media: If you already have media within your event, Closed Captioning will start processing as soon as you click the Save button
• No Recorded Media: If you have not yet recorded your event, Closed Captioning will start processing as soon as you upload Media into your event

The Transcription service provides a plain text output that does not contain time-coding data. It is available to all customers with Closed Captioning services activated at no cost and with no additional processing time. Transcription files are available for download from the Public Portal media player.

Important Notes

• If Closed Captioning services are selected, CivicPlus automatically bills every month for any services rendered the previous month.
• Transcription is available at no additional cost for customers who use Closed Captioning services. Closed Captioning must be enabled in order to use transcription.

Instructions

1. Sign in to your solution if you have not already
2. Navigate to the User Menu, then select the Settings option
   
3. Select the Events & Public Portal tile
   
4. Select the Events tile
   
5. Click the Edit button (purple pencil icon) next to the desired Event Template
   
6. If the services are correctly activated, you should see Closed Captioning, Transcription, and Close Caption As Of Date; configure settings as desired
   
   
   • Closed Captioning: Select your service type
     • None: Do not use Closed Captioning
     • Machine CC: An automated process that adds closed captioning
       • Machine Closed Captioning results in slightly lower accuracy, but will have a short turn-around time. Generally, you will receive Closed Captions within double the length of the meeting. For example, if your meeting is 2 hours, you will receive Closed Captioning within 4 hours of processing. Contact Support if the transcription is taking a couple of days.
     • Human CC: A real transcriptionist will perform captioning
       • Human Closed Captioning results in higher accuracy, but will have a longer turn-around time. It may take up to 4 business days to receive the Closed Captioning, depending on the length of the meeting.
   • Transcription: Select a service option
     • Transcription: Enable transcription for this event template
     • No Transcription: Disable transcription for this event template
   • Close Caption As of Date: Choose to transcribe all future events or events from the past as well
     • Future Events: Set the date as today's date to transcribe all future events or set a date in the future to automatically begin transcription services
     • Past Events: Set the date in the past to retroactively apply transcription services to past events; cannot utilize Live Closed Caption
   Note: If you wish to activate Closed Captioning services, you will need to select it as an Add-On option.
7. Click the Save Event Template button
   
8. View and click the Continue button on the pop-up that states Closed Captions will be generated for events with videos from As of Date. Do you want to proceed?
   
   
   Note: If you indicate that you want to caption past dates, you may have several caption charges, depending on the volume of meetings that you have. If you indicate future events, once there is media available on the event, the transcribing will automatically and immediately begin working, and you will be charged.

Article Glossary

The terms located in this section are listed alphabetically.

• CC: Closed Captioning