This article describes how customers with CivicPlus Media can run a virtual meeting using Zoom and live stream that meeting through CivicPlus Media. This allows customers to invite only necessary board members and staff to the Zoom meeting, but still have the meeting be visible and publicly available through live stream for residents to view.
All functions of Zoom will be available and configurable by the meeting host. If desired and configured, the meeting host or meeting members can use Zoom screen-share to present agenda documents or other content during the meeting. Customers with Premium or Ultimate packages and CivicPlus Media can also choose to use screen share to display the system's live meeting display pages for added functionality.
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Requirements
- CivicPlus Media
- A Zoom Pro, Business, Education, or Enterprise account
Contact Support to obtain a Stream Link, Stream Key, and Public Page URL information before proceeding.
Administrative Setup in Zoom
The Zoom account administrator must allow live streaming for meetings from within Account Settings before being able to use live streaming options.
Refer to the Livestreaming meetings or webinars on a custom site Zoom Help Center article for more information.
Schedule a Meeting That Will Use Live Stream in Zoom
View the Using host and co-host controls in a meeting Zoom Help Center article for more information.
Start a Meeting in Zoom
View the Using host and co-host controls in a meeting Zoom Help Center article for more information.
Start and End an Event Live Stream in CivicPlus Media
- Sign in to the system if you have not already
- Navigate to the Events module
- Select the event you wish to make live
- Click the Stream dropdown and select the stream you wish to use for this event if there is not one already selected
- Click the Save Changes button to save your stream choice, if applicable
- Click the View menu, and select the Live Meeting and Bookmarking option from the dropdown list
- In the Recording and Streaming section on the right-hand side of the page, click the Set Live button
- The Set Live button will turn into an End Live button, and your meeting will be live to viewers in the Public Portal
- When your meeting is complete, click the End Live button to end the live stream and archive the video of the meeting for future playback
- Click the OK button on the "We are currently processing the video on demand and it will be available later" popup that appears
- The video will process and an MP4 file will be uploaded to the Media section of the event and will be available for playback in the Public Portal
End a Meeting and Live Stream in Zoom
Refer to the Using host and co-host controls in a meeting Zoom Help Center article for more information.
Frequently Asked Questions
Can I use Closed Captioning services through CivicPlus Media?
Yes, all CivicPlus Media Closed Captioning services may be used.
Is there an additional cost to use this service in CivicPlus Media?
No, this is included in our CivicPlus Media service as a standard offering.
If I am only going to be using CivicPlus Media and Zoom to host virtual meetings, do I still need to have an encoder?
The great news is if you are only going to be using Zoom, you will not need to purchase an encoder as Zoom acts as a software encoder for purposes of the live stream. However, if you still intend to use CivicPlus Media for regular live meeting streaming (showing meetings from your meeting room using a camera), you will need to have an encoder.
In-Article Glossary
The terms located in this section are listed alphabetically:
- MP4: Moving Pictures Expert Group 4
- Pro: Professional
- URL: Uniform Resource Locator
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