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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Stream Webex Meetings to CivicPlus Media

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This article describes how customers with CivicPlus Media can run a virtual meeting using Webex and live stream that meeting through CivicPlus Media. This allows customers to invite only necessary board members and staff to the Webex meeting, but still have the meeting visible and publicly available through live stream for residents to view.

 

All functions of Webex will be available and configurable by the meeting host. If desired and configured, the meeting host or meeting members can use Webex screen-share to present agenda documents or other content during the meeting. Customers with Premium or Ultimate packages and CivicPlus Media can also choose to use screen share to display the system's live meeting display pages for added functionality.

 

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Requirements

  • CivicPlus Media
  • Webex Starter, Plus, or Business

 

Contact Support to obtain Stream Link, Stream Key, and Public Page URL information before proceeding.

 

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Administrative Setup in Webex

The Webex account administrator must allow live streaming for meetings from within Account Settings before being able to use live streaming options

 

Refer to the "Enable live streaming in Webex Meetings and Webex Events" Help Center article for more information.

 

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Start a Meeting in Webex

View the "Live stream meetings and webinars Webex" Help Center article for more information.

 

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Start and End an Event Live Stream in CivicPlus Media

 

  1. Sign in to the system if you have not already
  2. Navigate to the Events module
    The Events module button in the dashboard's left-hand navigation menu.
  3. Select the event you wish to make live
    An example event tile in the Events module.
  4. Click the Stream dropdown and select the stream you wish to use for this event if there is not one already selected
    The Streaming dropdown and example options on the View Details page.
  5. Click the Save Changes button to save your stream choice, if applicable
    A green, rectangular Save Changes button to the right of the View dropdown.
  6. Click the View menu, and select the Live Meeting and Timestamp option from the dropdown list
    The View menu with the Live Meeting and Bookmarking option highlighted.
  7. In the Recording and Streaming section on the right-hand side of the page, click the Set Live button
    A white, rectangular Set Live button under the video window in the Recording and Streaming section.
  8. The Set Live button will turn into an End Live button, and your meeting will be live to viewers in the Public Portal
    A red, rectangular End Live button under the video window in the Recording and Streaming section.
  9. When your meeting is complete, click the End Live button to end the live stream and archive the video of the meeting for future playback
    A red, rectangular End Live button under the video window in the Recording and Streaming section.
  10. Click the OK button on the "We are currently processing the video on demand and it will be available later" popup that appears
    A green, square OK button on the popup that explains that the video is being processed.
  11. The video will process and an MP4 file will be uploaded to the Media section of the event and will be available for playback in the Public Portal

 

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End the Meeting in Webex

View the "Live stream meetings and webinars Webex" Help Center article for more information.

 

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Frequently Asked Questions

Can I use Closed Captioning services through CivicPlus Media?

Yes, all CivicPlus Media Closed Captioning services may be used.

 

Is there an additional cost to use this service in CivicPlus Media?

No, this is included in our CivicPlus Media service as a standard offering.

 

If I am only going to be using CivicPlus Media and Webex to host virtual meetings, do I still need to have an encoder?

The great news is if you are only going to be using Webex, you will not need to purchase an encoder as Webex acts as a software encoder for purposes of the live stream. However, if you still intend to use CivicPlus Media for regular live meeting streaming (showing meetings from your meeting room using a camera), you will need to have an encoder.

 

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In-Article Glossary

The terms located in this section are listed alphabetically:

  • MP4: Moving Pictures Expert Group 4
  • URL: Uniform Resource Locator

 

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Resources

 

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