This article describes how customers with CivicPlus Media can run a virtual meeting using Webex and live stream that meeting through CivicPlus Media. This allows customers to invite-only necessary board members and staff to the Webex meeting but still have the meeting be visible and publicly available via live stream for residents to view. 

All functions of Webex will be available and configurable by the meeting host. If desired and configured, the meeting host or meeting members can use Webex screen-share to present agenda documents or other content during the meeting. Clients with CivicClerk Premium or Ultimate and CivicPlus Media can also choose to use screen share to display CivicClerk’s live meeting display pages for added functionality. 

Requirements 

• CivicPlus Media  
• Webex Starter, Plus, or Business

Reach out to CivicClerk Support to obtain Stream Link/URL Stream Key, and Public Page URL information before proceeding!

Administrative Setup - Webex

Webex Account Admin must allow live streaming for meetings from within Account Settings prior to being able to use live streaming options. 

Refer to this Webex Help Center article for more information. 

Starting the Meeting - Webex

Refer to this Webex Help Center article for more information.

Starting the Event Live Stream - CivicPlus Media

1. In the Event (set up in the “Setup – CivicPlus Media step”), select the Live Meeting button. This will open a new page
   
2. In the Recording and Streaming box at the top right of the page, select Set Live 
   
   
3. The button will turn red and will say End Live, and your meeting will be live to viewers in the CivicPlus Media Public Portal
    

Ending the Event Live Stream - CivicPlus Media

1. When your meeting is complete and you want to end the live stream and archive the video of the meeting for future playback, select End Live
   
2. The video will process and an MP4 file will be uploaded to the Media section of the event and available for playback in the CivicPlus Media Public Portal
   

Ending the Meeting - Webex

Refer to this Webex Help Center article.

FAQs

Can I use closed captioning services through CivicPlus Media? 

Yes, all CivicPlus Media closed captioning services may be used. 

Is there an additional cost to use this service CivicPlus Media? 

No, this is included in our CivicPlus Media service as a standard offering.  

If I am only going to be using CivicPlus Media and Webex to host virtual meetings, do I still need to have an encoder?  

The great news is if you are only going to be using Webex, you will not need to purchase an encoder as Zoom acts as a software encoder for purposes of the live stream. However, if you still intend to use CivicPlus Media for regular live meeting streaming (showing meetings from your meeting room using a camera), you will need to have an encoder.