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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Stream to CivicPlus Media and YouTube Live

  • Updated:

Customers with CivicPlus Media can send a stream to Agenda and Meeting Management Select (formerly CivicClerk) and have that stream sent to both CivicPlus Media and YouTube simultaneously. This article will explain how to set up the integration, as well as how to manage the concurrent stream in CivicPlus Media.

 

Important Notes

  • You must have both CivicPlus Media and YouTube Live to use this feature.
  • It is not possible to send streams from YouTube to Agenda and Meeting Management Select/CivicPlus Media because YouTube does not support sending out RTMP (Real-Time Messaging Protocol) streams.
  • If you use this streaming option without also using Agenda and Meeting Management Select, CivicPlus Media will not record your event for future playback.

 

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Set Up Simultaneous CivicPlus Media and YouTube Streaming

Note: We recommend that customers have multi-streaming enabled so that we can set up the YouTube stream to work for one of the available CivicPlus Media stream keys. You must contact Support to activate or disable multi-stream functionality.

To set up streaming to both YouTube and CivicPlus Media, you will need to provide Support with the following information from your YouTube Studio Live Streaming page: 

  • Stream Key
  • Stream URL

YouTube Studio Stream Key and Stream URL fields.

 

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Start and End a CivicPlus Media Event That is Streaming to YouTube

 

  1. Sign in to the system if you have not already
  2. Navigate to the Events module
    The Events module button in the dashboard's left-hand navigation menu.
  3. Select the event you wish to make live
    An example event tile in the Events module.
  4. Click the Stream dropdown and select the option that applies to your YouTube stream if it is not already selected
    The Streaming dropdown and the YouTube option on the View Details page.
  5. Click the Save Changes button to save your stream choice, if applicable
    A green, rectangular Save Changes button to the right of the View dropdown.
  6. Click the View menu, and select the Live Meeting and Timestamp option from the dropdown list
    The View menu with the Live Meeting and Bookmarking option highlighted.
  7. In the Recording and Streaming section on the right-hand side of the page, click the Set Live button
    A white, rectangular Set Live button under the video window in the Recording and Streaming section.
  8. The Set Live button will turn into an End Live button, and your meeting will be live to viewers in the Public Portal and on YouTube
    A red, rectangular End Live button under the video window in the Recording and Streaming section.
  9. When your meeting is complete, click the End Live button to end the live stream in the Public Portal and on YouTube
    A red, rectangular End Live button under the video window in the Recording and Streaming section.
  10. Click the OK button on the "We are currently processing the video on demand and it will be available later" popup that appears
    A green, square OK button on the popup that explains that the video is being processed.
    Note: If you use this streaming option without also using Agenda and Meeting Management Select, CivicPlus Media will not record your event for future playback.

 

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