Overview

After October 17, 2020, all CivicClerk Board Portal users will log in to the Board Portal using the CivicPlus Platform. See this article for more information. 

Instructions

1. Users will navigate to the Board Portal URL and will be redirected to the Platform login page.
   
2. The user will enter their valid Email Address and their CivicPlus Platform Password, then click Sign In.
3. Upon login, the user will be able to access their meeting materials in the CivicClerk Board Portal.

Note: The only functional change that has been made to the Board Portal at this time is the login process.

Troubleshooting

• User did not receive an email from the CivicPlus Platform
  • Check the email address in the user profile to ensure it is valid
    • If the email address is valid, direct the user to the reset password link
    • If the email address is not valid, follow these steps to change the email address
      
• User’s name is incorrect in CivicClerk and grayed out or inaccessible.
  • The user’s first and last names are stored on the CivicPlus Platform, so the user will need to follow the steps to change the name associated with their CivicPlus Platform account.
• User is reporting that they are receiving a “locked out” message when attempting to log in to the CivicPlus Platform
  • The user has exceeded the failed login attempts threshold. They will need to wait 30 minutes, then try again or reset their password.