Overview

After October 17, 2020, all CivicClerk Boards and Committees Module users will log in to the Boards and Committees Module using the CivicPlus Platform. See this article for more information. 

Instructions

1. Users will navigate to the Boards and Committees Module URL and will be redirected to the CivicPlus Platform login page.
   
2. The user will enter their valid Email Address and their CivicPlus Platform Password, then click Sign In.
3. Upon login, the user will be able to access their boards and committees information in the CivicClerk Boards and Committees Module.

Note: The only functional change that has been made to the Board Portal at this time is the login process.

View additional information about using the CivicClerk Boards and Committees Module.

Troubleshooting

• User did not receive an email from the CivicPlus Platform
  • Check the email address in the user profile to ensure it is valid
    • If the email address is valid, direct the user to the reset password link
    • If the email address is not valid, follow these steps to change the email address
• User’s name is incorrect in CivicClerk and grayed out or inaccessible
  • The user’s first and last name is stored in the CivicPlus Platform, so the user will need to follow the steps to change the name associated with their CivicPlus Platform account.
• User is reporting that they are receiving a “locked out” message when attempting to log in to the CivicPlus Platform
  • User has exceeded the failed login attempts threshold. They will need to wait 30 minutes, then try again or reset their password.