Upgrade to the New Public Portal

The Public Portal has been refreshed with a modernized design, improved accessibility features, and new branding options. This article will show you how to upgrade your Public Portal.

Important Note

• Once you have upgraded your Public Portal experience you will not be able to go back to the previous version.

Prerequisites

• Before you transition to the new Public Portal, make sure that you have completed the following:
  • Read our articles about setting up and using the Public Portal
    • Announcing the New CivicClerk Public Portal
    • Manage Public Portal Customizations
    • Embed or Link to the New Public Portal
  • Ensure the appropriate technical team has prepared your updated embed code or direct links, if applicable
  • Manually update email templates that include hard-coded links, if applicable
  • Communicate changes to your internal and external users

Instructions

1. Navigate to User Menu > Settings
   
2. Select Events & Public Portal
   
3. Select Portal Settings
   
4. Scroll down and click Upgrade to 2022 Public Portal
   
5. Click OK on the Confirm Portal Upgrade pop-up that appears
   
   
   Note: Make sure that you have read and confirmed the details of the Announcing the New CivicClerk Public Portal article before clicking OK; this upgrade cannot be reversed once it has been implemented.
6. Your new Public Portal experience is now toggled on

Resources

• Announcing the New CivicClerk Public Portal
• Manage Public Portal Customizations
• Embed or Link to the New Public Portal